ORDERING INFORMATION

All items listed are one-of-a-kind, similar reproductions on some items can be made depending on availability of beads and findings.  We do not have a print catalog since all our designs are one-of-a-kind. Our online store serves as our catalog and is updated frequently. 

Custom Designs:  If you would like to order for a wedding party or other special occasion, please contact us for design customizations and pricing.  Also, if you are looking for something that is listed as Sold on this website, email your request.  We will research your options and get back to you.  Discounts are not applied to custom work.  Most custom orders typically cost more in parts than the actual order price.  All custom order sales are final.

Prices are subject to change based on current market prices of beads, findings, and supplies. 

Tax:  We charge sales tax in Massachusetts. (5%)

Shipping is free on all orders shipped within the continental USA.    Most items ship on the following business day via USPS.  Occasionally, we may ship first class.  In a few cases, we may hold an order if an item is out-of-stock and expected in a few days.  Custom designs may take up to 2 weeks for shipment depending on the design. 

United States & Canada: We accept Credit Card purchases from United States and Canada only through Paypal.  Please Note:  Payment by Certified Check drawn on a US bank is required for customers outside of the United States or Canada, and for shipments to addresses outside of the Continental US.  Please don’t hesitate to contact us if you should have any questions. 

Please send us payment at:

Pizzazz Jewelry
12 Amy's Way
Franklin, MA  02038

Most shipments are mailed within 3-5 business days, although please allow 2-3 weeks for delivery for any custom orders.  Custom jewelry is handcrafted upon receipt of the order.  All online items will be shipped within 3-5 business days, unless you have requested a custom order.  If so, the shipment will be mailed when the custom order is complete.

WHOLESALE INQUIRIES

Are you interested in carrying Pizzazz Jewelry pieces in your shop or boutique?  Please contact us for quantity pricing and details.  Please include the following information:  your name, your boutique or shop's name, address, phone number, items of interest at Pizzazz Jewelry, and other lines that you carry.

REPAIR POLICY

Repairs:  If an item you purchased on this website should break within 30 days, we will repair that item for free provided all the beads are returned.  Otherwise, all repairs are $1.50 plus the retail cost of any bead replacement and shipping.

Restringing - We do offer restringing at $2.00 on items you did not purchase on this website.  Please contact us with a detailed description and the type of beads needing to be restrung.  If your item is missing beads and you found similar beads on this website, please contact us before sending the item to be sure those beads are still in stock.

RETURN POLICY

We stand behind all of our work. All items are returnable for credit or refund (less shipping) if returned in original condition within 15 days of receipt of shipment or for an exchange within 30 days from the day you received it.  The item must be returned in its original package . Please call or email us before returning an item.

NO exchanges or refunds will be made on Special Orders or Custom Orders.

Customer is responsible for insuring the return order.  We are not responsible for lost, stolen, or damaged shipments that are uninsured through the mail.